History of the Organization

In 1999, the seeds of the beauty ideal began to cultivate under the commercial registration form of Limited Company, we have the full name of the organization as "Pan Fan Panrak Tour and Travel Information Service Co., Ltd." "Pan Fan Tour" or "Pan Fan Panrak Tour" is a simple name that is easy to remember. 
In 2003, in the 4 years that Pan Fan Tour has grown and prospered by spending time to train staff intensively, build a professional team, a team selected to create a positive attitude that wants to create an organization that provides comprehensive tourism services operate the company according to the principles of good corporate governance and create an exemplary travel concept for the environment social support and communities in tourism areas. A team that allows customers to travel with us with smiles, laughter and full of the joy of sharing during the trip.
In 2021, we have walked side by side with our customers. Taking care of everyone on the trip with warmth and equality. It is a mission that we have always adhered to. And we still strive to make an impression happen in every customer journey program. Take care and pay attention to every detail, responsible for the speech and covenant to be worthy of the trust that customers have given us throughout these 22 years as well.
Missions
The mission provides customers with an ideal tourism experience value and service members all equally. We will provide enjoyment in the communities of the tourism areas we visit. We will participate in the campaign to create an attitude. This is right in ecotourism. Because to preserve the natural resources of the environment, you have to travel in the right way. Take care of each other seriously and sincerely. 


Come and be part of a beautiful society with Pan Fan Tour to support the products and our services.
We will have a chance to meet and travel together
"we will be happy to travel the journey of ..
love, hope, and dreams together."

Tourism business license

Check the tourism business license

Customers can check tourism business license of Panfan Panrak Tour and Travel Information Service Co., Ltd. from the Department of Tourism as follows:

Step 1:  Link: http://122.155.9.61:8087/mobiletourguide/info/license/tour or http://www.tourism.go.th

Step 2: Fill in license number 11/10823 or Panfan Panrak Tour and Travel Information Service Co., Ltd. to verify the registration and legal status of the tourism business.

In addition, This website has been registered for electronic commerce with the Department of Business Development, Ministry of Commerce and has been authorized to use the DBD Verified Silver certification mark.

 

Panfan Panrak Tour and Travel Information Service Co., Ltd. (called “Panfan Tour” or “we”) welcomes to all customers and members (called “Customers” or “You” or “Member”) and welcome all department stores, companies, and organizations such as hotels, resorts, airlines, suppliers or service providers, as well as distributors of goods and services that (collectively refer, “Our Partners”). Entering to our website (“website”) that referring to the “website”; which include additional continuation of the website (www.panfantour.com, www.panfantour.co.th, www.traveltourthai.com ) this includes, but is not limited to, websites and mobile applications. Use the terms of use described below. This applies to our services provided to you directly or indirectly, i.e. including online and offline reservations, customer service inquiries and other services by searching our website. You acknowledge and agree that you have read and understand the Terms of Use of our policies and practices found on the Website, including the Ordering and Service Policy, Cancellation Policy (Change Purchase of Products and Services), Privacy Policy, Security Policy, Support and Complaint Policy, Contact, Terms of Use, etc. (collectively, the "Policy"). You acknowledge and agree that you have read and understood the Terms of Use of our policies and practices found on the Website. Therefore, choose to buy various services under the terms of use and our policies. If you do not agree with these Terms of Use, please discontinue the use of the Website immediately. These Terms of Use and Policies may be amended from time to time and constitute a complete agreement, which supersedes all agreements or understandings (oral or written) between you and us with respect to the subject matter hereof, except as otherwise expressly stated.

1. Scope of our services - Information on the website - Hotel star rating

On Panfan Tour's website, we provide you with an online platform where you can view the types of accommodation and temporary accommodation including but not limited to hotels, dormitories, serviced apartments, rental apartments (collectively referred to as "Hotel"), and book accommodation with hotels. There are 2 channels of communication, namely the website (including the email system or electronic mail) and the telephone that can be used to make hotel reservations. You make an initial offer for a reservation in accordance with the price list for that reservation and the terms and conditions listed on the website, which only becomes a binding contract once Panfan Tour has accepted the offer, i.e. an order once the reservation has been confirmed by the hotel. We will notify your hotel of acceptance by email or telephone with the booking confirmation (voucher) for hotels that have already accepted the advance payment. We reserve the right to cancel the reservation as outlined in the Cancellation Policy for the Purchase of Products and Services.

To provide our services for information we disclose about hotels Information about accommodation details, photographs, reservation conditions, hotel policies, and any other information displayed on the website is based on information we receive from our suppliers or service providers (including but not limited to hotels, hotel representatives). Although we have used reasonable commercial skill and care in providing our services. We cannot verify or guarantee that the information received is true, complete, accurate, or up to date and we cannot be held liable for any errors in the information (including display and printing errors). Interruption (whether due to damage repairs, upgrades or maintenance to the Site or for any other reason, whether temporary and/or otherwise), inaccurate information, misleading or untrue information or failure to provide information. However, each hotel remains responsible for the authenticity of the information at all times. The completeness and accuracy of the hotel information displayed on the Website. Changes in market conditions or circumstances may occur suddenly. This may cause the information displayed on the website to be inaccurate or out of date. In the event of a problem, our customer service department will make all commercially reasonable efforts to assist you and will be your single point of contact for the hotel.

This website does not constitute and should not be construed as a recommendation or endorsement of any of the hotels on the website (quality of service or goodwill). In this regard, we expressly disclaim any representations, warranties, or undertakings as to the quality, status, or suitability of any of the hotels displayed on the Website. Hotels may be rated on the Website according to various criteria, or according to the criteria of various organizations, or according to star rating criteria (see below). From the 1-5 stars of the hotel provided to us, there may be a comparison of different star ratings at local, provincial, and national levels. Therefore, customers must be careful when choosing the hotel service or different products with comprehensive information, and you should rely on the information on the website only as a decision-making tool.

We reserve the right, in our sole discretion, not to accept guests or reservations (or in some cases Confirmed reservations may be canceled) and for (legal) reasons. We do not need to explain the reason for such refusal. Common reasons for refusing a customer or reservation include, without limitation, as requested by the hotel. Violation of the terms of use, force majeure, economic sanctions, Legal limitations (suspicious), fraud, or stealing, suspicion of criminal activity, reservation of suspicious customers, provide misleading information or crash credit card problem, inappropriate, intimidating, rude, violent behavior, refusal to provide information on the occurrence of obstacles, having communication problems, Obvious mistakes (see below). History of being named on a list of specially watched by governments or international organizations (USA, European Union, United Nations, etc.). In the event that Panfan Tour refuses or cancels the reservation and after payment has been made, you will receive a full refund of your reservation. We also reserve the right, in our sole discretion, to intercept (“Special Watch list”) users from the Website, permanently or temporarily. Prohibited users must not attempt to use the Site, under a different name or through another user. Please see our fraud prevention mechanisms below.

In rare cases, we may have to cancel or decline a reservation due to an "obvious error" that does not appear to be the cause of such an error. For clarity, an obvious error is an error on the website (such as a price quote) that a reasonable person or persons would consider abnormal. In this case, the price charged will be refunded free of charge. Cancellation or refusal of a reservation, for this reason, is at the sole discretion of the Panfan Tour.

Please note that we may refuse suspicious group bookings. This is because each hotel has a specific group booking process (please contact customer service if you require further information) circumstances such as ongoing repairs. Errors in reservations, as well as special guest requests, may affect the quality of your stay. Please make sure the hotel is aware of your special needs when you check in with the accommodation.

Comment on the star rating

The star ratings are provided for your information only. The star ratings are based on information we receive from our suppliers as well as hotels. Including reference information from various tourism agencies in Thailand. We are not able to verify the star ratings ourselves. The star ratings are for reference only. The comfort you can only expect from individual hotels. More stars generally mean a higher level of comfort and amenities. However, it is not an indicator of the overall condition or age of the hotel facilities. It is not an indication of the deterioration of the hotel itself. Detailed information can be found on the website. Please note that star ratings may vary depending on location, number of other hotels, local market conditions, practices, or other circumstances. Therefore, star ratings in one country or city may not compare to the number of star ratings in another country or city due to such circumstances. Star ratings do not necessarily reflect the amenities or services provided by the particular hotel and its facilities. And the type of amenities may not be offered in all rooms or in all rooms of the same rank. If you require any amenities that are of particular importance to you. Please contact our customer service department and inquire whether such a place can provide you with these amenities or not?

2. Use of the website

Panfan Tour grants you permission to exercise your rights to a limited extent, which are limited, personal, non-transferable, non-expansive, revocable upon occurrence, and to use the Site as expressly permitted in the Terms of Use. Except for the limited rights granted herein, we do not grant you any other rights or permissions in connection with the Website. We reserve all rights or permissions not contained in these Terms of Use. The content and information on the Website, and the software and infrastructure used to create such content and information, are the property of Panfan Tour or its suppliers and their suppliers, including hotels. You may only use the Website for honest and legitimate inquiries or reservations and you agree not to make any bookings that are random, fake, or deceptive or where reservations are made in anticipation of demand. You also confirm that you will provide a valid email address, postal address, and/or other contact information to Panfan Tour or to contact Panfan Tour's team. And you can read about our privacy policy to address any concerns you may have about submitting information to us.

Therefore, as a condition of your use of the Site, you agree not to use the Site or any Content or information on the Site for any commercial or non-exclusive purpose (direct or indirect) or for any other unlawful purpose. Unlawful use will constitute a breach of the Terms of Use unless we have given prior written permission. You agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer or sell or redistribute any information, software, products, or services. You also agree not to do the following:

  • Using the content of the website for commercial purposes without permission.
  • Make any speculative, false, or fraudulent booking.
  • Access, monitor or copy any content or information on the Website using any robot, spider, scraper, or other automated means or manual process for any purpose without our express prior written permission.
  • Violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deep-link to any portion of the Site (including, without limitation, purchase paths) for any purpose without our express prior written permission.
  • Re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Site for any commercial or competitive activity or purpose.
  • “Crop” (“Frame”), “copy” (“Mirror”) or otherwise, incorporate any part of the Site into any other website without our prior written authorization.
  • Deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the Website, or any postings which advocate illegal activity.
  • Act inappropriately which will adversely affect the main institutions of Thailand whether publishing the message or providing links to any publication which negatively affects the nation, religion, monarch.
  • Deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, libelous, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable.
  • Deliver or provide links to, any postings containing defamatory, slanderous, false, or libelous material.
  • Deliver any posting that infringes or violates any intellectual property or other rights of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity.
  • Deliver any posting that you do not have a right to make available under law or contractual or fiduciary relationships.
  • Impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another.
  • Manipulate identifiers, including forging headers, in order to disguise the origin of any posting that you deliver
  • Use the website in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the website or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment.
  • Attempt to gain unauthorized access to the websites, any related website, other accounts, computer system, or networks connected to the website, through hacking, password mining, or any other means.
  • Obtain or attempt to obtain any materials or information through any means not intentionally made available through the website, including harvesting or otherwise collecting information about others such as email addresses
  • Engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (“SEO”) techniques considered to be against common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway, and cloaked pages, link farming or schemes, blog comment spam, etc.
  • By making a reservation on the Website, you represent and warrant that you are not covered by any international sanction program or have not been held accountable in any litigation.
  • Do anything else which could cause damage to the website Panfan Tour Company, Related Companies, and each of our employees and reputations, or would otherwise have a negative impact.

Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the website or frame the website or any web page or material herein, nor may any entity hyperlink any aspect of the website in an email for commercial purposes without the express written permission of Panfan Tour.

3. Cheap price, special!! For website members

We strive to offer you the lowest possible prices for travel and booking accommodations and to book various itineraries on our website to make payments worthwhile and fair based on the good governance that we have always upheld.

Therefore, you can use our services happily. And to confirm that the price you have to pay is a special price for you. Please apply to become our member to receive the privileges of the website members undertake care of Pan Fun Tour companies such as www.panfantour.com, www.panfantour.co.th, www.traveltourthai.com by getting special privileges at that special price. You can claim that right by contacting our Call Center when you are a member of the website which means you have joined as a Panfan Tour member.

4. Additional Charges by Accommodations

Please note that all prices on the website are for your hotel booking only and are based on the date of stay and the number of people specified unless otherwise stated. Hotel booking prices are quoted per room per night unless otherwise stated. Panfan Tour will normally provide product pricing so you can see the total net price before confirming your reservation on the booking page. Lastly, please double-check the confirmation price from the Panfan Tour team by calling our call center.

Reservation process on the reservation form, you can cancel the reservation according to the specified conditions (Please look, cancellation policy purchase of products and services)

Everything included in the room rate is shown on the website (under the hotel information or before the final booking confirmation) and/or in the regular email/reservation confirmation. The room rate includes breakfast unless specifically stated otherwise, e.g. breakfast is not included, and transport is not included. However, hotel and other legal fees and certain types of local or occupancy taxes (if payable) may be charged to you directly by the accommodation in addition to the price you pay for your reservation, unless otherwise stated. Please check the hotel details and policies on the website. Insurance of any kind is not included in the price of the accommodation. A standard hotel reservation is a reservation for single or double occupancy. If you require an additional bed, there is usually an additional charge. The hotel may refuse to accept additional guests without prior notice. Please note that some hotels may charge additional fees. The resort fee (or similar fee) for certain services is usually not included in the price. However, they may be stated in the hotel description on the website. The hotel may charge you directly for energy fees, baggage handling fees, newspaper delivery fees, in-room safe fees, excursion fees, or room cleaning fees. The practice of charging additional hotel fees is beyond Agoda's control. And depending on the market, including the United States, it is not necessary to mention this, but in most cases miscellaneous and personal expenses are not included in the price of the accommodation, such as parking, minibar, telephone, room service, food, beverages, gala dinner, movie rental, internet access and so on. In high season, most hotels offer a compulsory gala dinner (e.g. New Year, Christmas, Chinese New Year, etc.) which is not included in the price. However, it will be displayed on the reservation form. Please enquire with our customer service.

Some hotels charge a fee for a vehicle or mandatory transportation in addition to the room rate if required by the hotel. In this case, it is normal for the destination to have a transportation service. If you wish to use the hotel's transportation service to the hotel, the price of transportation will be provided to you in advance by the hotel or the passenger transportation company. Through the service of Panfan Tour, we would like to inform you that Panfan Tour is not the operator of any transportation service. Usually, the hotel operates and provides services or provides services on behalf of the hotel for which such services are provided, the hotel or the service provider on behalf of such hotels is responsible for such transportation services, not the tour. We are not responsible for the quality, safety, frequency, or level of service of such transportation services. However, we will coordinate with you and provide you with honest information to ensure that you are satisfied with the highest level of service in accordance with the vehicle reservation agreement for transportation at each hotel.

In some areas, hotels may charge a local tourism tax (bed tax) or city tax directly to the guest. From time to time, the government may impose additional taxes and ask the hotel directly to collect these taxes. These fees (if any) must be paid directly to the hotel at check-out. Please check with the hotel or customer service, if any additional fees are included or not included in the room rate.

5 The tax of collection and fees

Facilitate your hotel billing process by bank transfer or payment to your credit card.  The taxes and fees may also be charged (“Taxes and Fees”). unless otherwise. This charge includes an estimate to cover the amount, we pay the hotel in connection with your reservation for taxes owed by the accommodation including, without limited to Sales and use tax, hotel tax. (Occupancy tax), (room tax), (excise tax), (value-added tax) and or other similar taxes. In some locations, the tax amount may include government service fees charged or any other fees not paid directly to the taxing authorities but required by the hotel by law to be collected by the accommodation. The amount paid to the hotel regarding reservations for taxes may differ from the amount we estimate and conclude in the charge to you. The amount charged is for taxes and fees, if any, is a fee we maintain as part of Compensation for our services and to cover the costs of your reservation including, for example, Customer service fees and costs, etc. if the balance is negative. We will be responsible for the difference. The amount charged for taxes and fees varies depending on several factors. including without limitation to the amount we pay to the hotel and the place of the hotel where you will be staying and may include the profits that we hold maintain.

We are not a tax collector or referral seller except as described below. Vendors can contact our hotel suppliers, including all the taxes owed to us based on the amount collected. We pay that amount directly to the seller.

We are not a co-seller with a seller relationship in which we book and reserve accommodation according to our customer's itinerary Tax collection and reasonable tax prices And the type of tax charged varies greatly from location to location.

Some places include taxes and fees charged on your credit card for hotel-related activities. The rest of the tax is collected and control is required, and we are retained as compensation for the charges.

For the hotel, you must pay at the hotel Prices may not include the taxes and service charges. Please check your reservation conditions and confirmation mail or voucher or contact our customer service as mentioned above, local taxes, hotel taxes, travel, certain types of beds, or similar taxes. You must be a stored by the hotel in the country.

6. Intellectual Property Rights 

The software used for our services or used by our website and intellectual property (and copyright) in the content, information, and documents used on our website. Including www.panfantour.com, www.panfantour.co.th, www.traveltourthai.com belongs to Pan fan Tour. (Appearance and use (including the infrastructure) of the website which the service is provided; You do not have to copyright, modify, hyper-link or deep-link, publish, promote, market, integrate, exploit. or take the content (including translations and guest reviews) or our brands to be used without the written permission of Panfan Tour of copyrights ownership of interests (All intellectual property rights).   In case, you want to use or merge a part of all, our content translated that includes guest reviews, or wish to hold any intellectual property rights of the website or its content (translated) or guest reviews here your will assign, transfer and provide all intellectual property rights to Panfan Tour, any unlawful use, or any action or behavior. As mentioned above, it is a violation of our intellectual property rights (including copyright and database rights).

Order and Service Policy

Reservation - Order – Confirmation

Hotel Reservation, Package Tour, Sight Seeing, Seminar, Walk Rally & Team Building, Airline Ticket, Transfer, Special Program.

Book hotel rooms, Resorts, Tour programs, Package tours, Sight Seeing, Seminar, Team- Building, Air tickets, Car rental, the Special programs of Pan Fn tours, and ask for other travel information.

1. Contact us to pre-register for products and services in the following two ways:

  • Call Center Ph. 0 - 2193 - 0555 (6 pairs of lines), Mobile phone 08 - 9525 - 4350 (24 hours)
  • Via E-mail by sending through our website at www.panfantour.com,   just register (click on the Register button) and fill out the information, create your own username and password to login into the system. Then you can choose to reserve various products according to the steps on the website.

 

2. Panfan Tour will contact the hotels, resorts, or related partners to confirm the information.

For example, booking a room, the team will call to coordinate the hotel to inquire about the number of rooms available, check prices, Walk-In, Promotion, and others.

3. Call Center

            Call to inform the members of the details to confirm the price and various discounts for you to know.

 

4. When you confirm your booking + pay deposit

Bank account for deposit payments

ACCOUNT BANK

Account name: Mr. Khomsan Sakkaplangkul

Account type

Bank name

Branch

Account number

 

 

Savings Account

Bangkok Bank [Public] Co., Ltd.

Bang Yai, Nonthaburi

221 - 0 - 60131 - 2

Kasikorn Bank [Public] Co., Ltd.

Bang Yai, Nonthaburi

269 ​​- 2 - 60105 - 2

Krung Thai Bank [Public] Co., Ltd.

Bang Bua Thong, Nonthaburi

121 - 1 - 39412 - 3

Bank of Ayudhya [Public] Co., Ltd.

Bang Yai, Nonthaburi

268 - 1 - 28013 - 3

Siam Commercial Bank [Public] Co., Ltd.

Rattanathibet Road

348 - 2 - 13413 - 0

 

  • Please send Fax - Slip Pay In to confirm to Panfan Tour team.
  • After that, Panfan Tour sales department will send a confirmation document, Voucher Confirm for you to keep for check-in and delivery. Payment document (Invoice) the last installment will let you know in the next order.

 

5. Panfan Tour prepares to coordinate various parts related to customers' travel journey to be complete.

6. Panfan Tour will coordinate service and facilitate customers throughout the travel trips, to make a happy trip for the members.

Cancellation Policy, Change the purchase of goods and services  

Purchase confirmation and our service

After you have paid for the invoice specified such as the term of condition, and the Due Date. then, the Panfan team will assign the Confirmation Voucher paper to you for check-in to use the service respectively.

Cancellation Policy, Change the purchase of goods and services (Domestic and International)

Hotel Reservation, Package Tour, Sight Seeing, Seminar, Walk Rally & Team Building, Airline Ticket, Transfer, Special Program.

Book hotel rooms, Resorts, Tour programs, Package tours, Sight Seeing, Seminar, Team- Building, Air tickets, Car rental, the Special programs of PanFan tours, and ask for other travel information.

1. Notification of the cancellation of changes in the purchase of goods and services by the customer.

1.1 Cancellation notification (products and services on domestic routes)

Customers must communicate their cancellations requests through the communication channels, exclusively through the Call Center. And you must bring a booking document (Voucher) with the message "Canceled” in writing send a fax (Fax) or send an electronic letter (E-mail) to Panfan Tour and then the Panfan team will make confirmation of receiving and sending documents to the Call Center. Will proceed to cancel and manage according to your desire and notify in the next order, at least for 30 days (Free of Charge by Panfan Tour). Notification of cancellation of purchase of products and services such as rooms, hotels, resorts, as well as all kinds of products and services on our website. Please notify us of the steps before the date of service or travel date at least 30 days in advance, which Panfan Tour has no policy to charge any service fee from you and will coordinate the facilities to meet your needs. However, the conditions for collecting fees that cause damage from the change will depend on the rules of “Our Partners”, which certain products and services may be the same or similar such as accommodation, hotels and resorts. There may be different conditions for charging fees that cause damage from changes. However, if any part is charged any fee from you according to the rules of conduct of "our partner", Panfan Tour team will immediately notify you immediately.

21 - 29 days

If you cancel a purchase of products and services 21 - 29 days prior to the travel date, Panfan Tour Company Limited reserves the right to charge a fee 50% of the total cost. According to the details in the invoice [Invoice] without negotiating with any conditions, it is considered a violation of the conditions for cancellation of purchases of products and services due to damage to the company, including "our partners". However, the company must pay for every damage arising from your cancellation. According to your cancellation, we cannot ask for (Refund) from "our partners" as well, in order to maintain standards on good business cooperation systematically.

11 - 20 days

If you cancel a purchase of products and services 11 - 20 days prior to the travel date, Panfan Tour Company Limited reserves the right to charge a fee of 80 % of the total cost. According to the details in the invoice [Invoice] without negotiating with any conditions, it is considered a violation of the conditions for cancellation of purchases of products and services due to damage to the company, including "our partners". However, the company must pay for any damages arising from your cancellation. In which the damage, we are unable to retrieve (Refund) from “our partners” as well, in order to maintain standards on mutual good business cooperation systematically.

1 - 10 days

If you cancel purchases of products and services 1 - 10 days prior to the travel date, Panfan Tour Company Limited reserves the right to charge a fee 100% of the total cost. According to the details in the invoice [Invoice] without negotiating with any conditions, it is considered a violation of the conditions for cancellation of purchases of products and services due to damage to the company, including "our partners". However, the company must pay for any damages arising from your cancellation. In which the damage, we are unable to retrieve (Refund) from “our partners” as well, in order to maintain standards on mutual good business cooperation systematically.

1.2 Cancellation notification (products and services outside the country)

Customers must communicate their cancellations requests through the communication channels, exclusively through the Call Center, and send a booking voucher (voucher) with the message "Canceled" "Canceled" in writing, send to fax (fax), or by e-mail (e-mail) to Panfan Tour. Then, Panfan Tour will confirm and the canceled documents will be forwarded to the call center. The team of Panfan Tour will process the cancelation according to your wishes and notify you.

Note

Cancellation of goods and services outside the country should be notified at least 30 days in advance of the travel date (Free of Charge by Panfan Tour).

Panfan Tour will coordinate the facilities to meet your needs. However, the conditions for collecting charges causing damage from the cancellation will be specified in the products and services outside the country and all conditions will depend on the rules of “Our Partners”. For example, In the case of the problem of visa approval by the embassy but has already booked and transferred the deposit of a hotel abroad for you, Cancellation notice after the visa is approved which has the cost of processing a visa, the problem of incomplete documents causing a delay in issuing group tickets, and etc. Some products and services may be the same or similar. For example, an overseas travel program may have conditions for charging fees that cause damage from the cancellation is not the same. However, if any part is charged any fees from you according to the rules of conduct of “Our Partners” the Panfan Tour team will promptly notify you immediately.

2. Notification of changes (products and services, both domestic and international routes)

Customers must communicate their cancellations requests through the communication channels, exclusively through the Call Center. And you must bring a booking document (Voucher) with the message “Amendment Request” in writing send a fax (Fax) or send an electronic letter (E-mail) to Panfan Tour and then the Panfan team will make confirmation of receiving and sending documents to the Call Center. Will proceed to cancel and manage according to your desire and notify in the next order, at least for 30 days (Free of Charge by Panfan Tour). Notification of change of purchase of products and services such as rooms, hotels, resorts, as well as all kinds of products and services on our website. Please notify us of the steps before the date of service or travel date at least 30 days in advance, which Panfan Tour has no policy to charge any service fee from you and will coordinate the facilities to meet your needs. However, the conditions for collecting fees that cause damage from the change will depend on the rules of “Our Partners”, which certain products and services may be the same or similar such as accommodation, hotels and resorts. There may be different conditions for charging fees that cause damage from changes. However, if any part is charged any fee from you according to the rules of conduct of "our partner", Panfan Tour team will immediately notify you immediately.

We would like to inform you about the policy of our website. In addition to registering and being a member of the website as a guest, we also express various opinions through our communication channels. We have the following policy to maintain the confidentiality of your personal information.

 

Chancel Communication

We will contact you by phone number and electronic mail (E-mail) only. You can choose to communicate with us on your own, our staff to choose a communication chancel that is suitable for you. We will contact you immediately or at least 15 minutes. In addition, the staff is serving other customers, “Panfan Tour” has the public information on the website, you can “Contact Us” as below:

Call Center     :           0 - 2193 - 0555                       

Mobile           :             08 - 9525 - 4350, 09 - 8551 - 0969 

E-mail           :           marketing@panfantour.com   

 

Visit the website

You can visit the website to search for the product and our services to provide the information. But if you want a “special discount” for the purchase, the products and services from us you can “Register” systems that we provide on the website in the Login – Register system.

On Our website is continuing to improve. We may use devices, software to collect information about your browsing behavior, products, and services of those who visit our website, we will use the information for the development and improvement of the website. To serve you with the highest efficiency in the future, the information that is collected statistics into the various types of information. if you are interested you can search on the website, view the page and the type of products, etc.

We have to do an investigation to protect our website from spite people, scammers, or cyber criminals by examining the browsing behavior. This is a part of the website's security process to maintain and protect the personal information of the members of our website, we may use a "cookie" system to verify the reality of the visitor to the website. A "cookie" system sent the information by the computer from the website to the visitors. Otherwise, when a visitor comes to visit our website, a "cookie" will contact our team. Which will collect various information such as your IP Address, type of browser to use access on the website, Web page, and time (Access Time), the website referring to our website (Referring Website).

 

Collection and storage of personal information

Your personal information you have to commended and subscribed to our website by filling in the information such as full name, surname, address, and phone number, etc., will be taken care of and confidential within our company only. Your personal information will be used for our operational purposes and legal only which consists of your database registration to provide benefits, discounts, special promotions for a member.

We will keep the information confidential by the standards for confidentiality. According to the personal data protection act, your information will be collected to maintain during the periods. you can continue to have the business dealings responding to electronic mail (E-mail) as mentioned to the answer and questions for you or follow-up and check for the interactions between you and our staff. if you want to receive our service in any matter follow up to make sure you will get the best service.

 

 Personal information

We have to severe to prevent the transmission or sale of your personal information to any third party, without your permission. We have no responsibility; we do not be shared your information with outside parties or outside organizations unless required by law or directly from the relevant organizations.

In case, it means that there is a malfunction in the goodness of the website user and the terms of our website users. we need to cooperate in the investigation of offenders against the law to the organization.

 

Security process for data protection

On our website, we will maintain the security to the standards (Security Policy) to prevent damage or not allow access to your data.

 

Data integrity and verifying the accuracy of the information

On our website, we have to check the system and confirm the information to ensure that your information is accurate, current, and complete. According to the business standards such as changing the contact address.  You can inform the Call Center to simplify the operation for you or you can log in to the members of the system to correct your personal information by yourself.

For the safety of all customers who use the service. Name email address, users are required to fill in the required information on the pre-registration form, such as your phone number, contact for more information. It is the policy of the company to keep the customer's information confidential and not to publish it to outside parties without the customer's permission. You can trust the management of your computer system with your password for the company. Our website recognized the importance of security for the members who come to use the service, place an order, and our services.  Therefore, we have a set of Security Policy as a measure for safety performance in the website management of the system as follows:

 

  1. Our website takes into account the Operating standards of the Information Technology Department (IT Dept.), which uses IT equipment standardized both of hardware and software systems.
  2. We have a set the right to access of the information on the system of the website to employees of the company to each person to clearly.
  3. Use secret programs to capture and remove Virus Spyware Adware Malware responsible for "AVG Antivirus" and Advance System Care and step-by-step updates.
  4. We have detected a virus on your computer system. SpyWare Adware performs a virus scan to detect and remove malware. Systematic monitoring of equipment used to store daily data.
  5. We have to make a backup and the importance of software by systematic supervision.
  6. We have enabled Microsoft Firewall and AVG Antivirus for Internet security.
  7. We fellows a security policy for a good of the purchase and services by allowing the members to make money transfers or pay only by the bank.
  8. We have measures in place to prevent encode, decode, and electronic signature by checking for irregular in use from the statistics, exiting in the website and entering an irregular code or (Error) to prevent impersonation of members and check the system to contact from the Call Center directly to members.

 

  1. We have a plan to store and control the security of your information by logging in and each time you use the Website, you will be required to provide your ID and enter your password.
  2. In case, if you have any questions about the security of our website.  You can call the Center anytime during in the company to work.

The measures of production to protect and maintain the confidentiality to protect the rights of complainants and informants acting in good faith, we will conceal the name, address, or any information that can identify the complainant information confidential, limiting only responsible for conducting complaint investigations inquire to access such information, only the general managers and directors of the company. 

The person who received information from the duties related to the company. It is responsible for retaining information. The complaints and documents of the complainant and informant believe in do not disclose information to the other persons who don’t duties unless it is disclosed by the duties required.

The actions when receiving complaints

when receiving complaints; we will expeditiously investigate and consider the complaint received promptly. And inform the relevant authorities to investigate the facts of the complaint received and take appropriate corrective action. We will monitor the progress periodically. The relevant departments will inform the results of operations within a reasonable period to the complainants daily according to the progress of the operation without any cost.

Three of Channel for receiving information :

Complainant – According to the specific of details the story to complain actual date and time with documentary evidence (if any)

Name, Address, and telephone number that can be contacted, send to the (GeneralManager).

1.      Mail 
Please send – General Manager Panfantour Co., Ltd.
73/260 Moo.5 Pruksa Village 28 - Scenery Kanchanaphisek Bangyai Nonthaburi 11140.

2.      Email Address : gm@panfantour.com

3.      Call Center : Tel  :   0 - 2193 - 0555   
please leave your phone number for staff to contact.